Refund Policy

1. Overview

At EvaluateMyIdea.AI, we want you to be satisfied with our services. This Refund Policy explains when and how you can request a refund for purchases made on our platform.

We offer refunds under specific circumstances to ensure fairness while maintaining the integrity of our service.

2. Eligibility for Refunds

You may be eligible for a refund in the following situations:

• Technical Issues: If you experience significant technical problems that prevent you from using our service, and our support team cannot resolve them within a reasonable timeframe
• Duplicate Charges: If you were charged multiple times for the same service
• Unused Credits: If you purchased credits but have not used them and request a refund within 7 days of purchase
• Service Unavailability: If our service is unavailable for an extended period (24+ hours) and you were unable to use your purchased credits

Please note that once you have submitted a business idea for evaluation and received feedback, the service is considered delivered and is not eligible for a refund.

3. Refund Process

To request a refund:

1. Contact our support team at refunds[at]evaluatemyidea.ai
2. Include your account email, date of purchase, and reason for requesting a refund
3. Provide any relevant details or screenshots that support your request

We will review your request and respond within 3 business days. If approved, refunds will be processed using your original payment method.

Please note that processing times may vary depending on your payment provider, typically taking 5-10 business days to appear in your account.

4. Refund Timeframe

Refund requests must be submitted within the following timeframes:

• For technical issues: Within 14 days of the purchase
• For duplicate charges: Within 30 days of the purchase
• For unused credits: Within 7 days of the purchase
• For service unavailability: Within 14 days of the service disruption

Requests submitted outside these timeframes may be considered on a case-by-case basis.

5. Non-Refundable Items

The following are not eligible for refunds:

• Credits that have been used to evaluate business ideas
• Subscription fees for periods that have already elapsed
• Purchases made using promotional or discounted credits
• Purchases where the refund request is due to a misunderstanding of how our service works (we encourage you to review our FAQ and service description before purchasing)

We reserve the right to deny refund requests that do not comply with this policy or appear to be fraudulent.

6. Special Circumstances

We understand that special circumstances may arise. If you believe you deserve a refund for a reason not covered in this policy, please contact our support team with a detailed explanation.

We will review these requests on a case-by-case basis and make a determination based on the specific circumstances and our commitment to customer satisfaction.